Sportbook Terms and Conditions — Full Version in Bangla

Sportbook (sportbook.ws) is an international online gaming platform serving users in Bangladesh and around the world. These Terms and Conditions ("Terms") constitute a legally binding agreement between Sportbook and its users.

By using our website or app, opening an account, or playing any game, you are considered to have fully accepted these Terms & Conditions. If you disagree with any part of these terms, please refrain from using our platform.

Sportbook reserves the right to decline any account registration application at its sole discretion, particularly where local laws or international sanctions apply.

The following conditions must be met to open and use an account on Sportbook:

• You must be at least 18 years of age, or above the legal age required in your country.
• Each individual may only register one account. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You must transact using your own name and your own bank or mobile banking account.
• You are solely responsible for keeping your account login credentials strictly confidential.
• Operating an account on behalf of or for a third party is not permitted.

Sportbook may request KYC (Know Your Customer) verification at any time. You may be required to submit a copy of your national ID, passport, or driving licence. Withdrawals may be put on hold until verification is complete.

Sportbook takes the protection of minors extremely seriously. We believe online gaming is strictly for adults, and we take the following measures to uphold this:

• Age declaration at the time of registration is mandatory.
• Government-issued ID verification may be required at any time.
• Accounts will be temporarily suspended in cases of suspected activity.
• If a user is found to be underage, their account will be closed and all winnings will be forfeited.

It is entirely your responsibility to ensure that no underage member of your household can access your account. The use of parental control software is strongly recommended.

The following rules apply when making a deposit at Sportbook:

• The minimum deposit amount is ৳200 (two hundred BDT).
• Maximum deposit limits are determined by account type and KYC level.
• Accepted payment methods: bKash, Nagad, Rocket, and approved bank transfers.
• Only payment methods registered in your own name may be used.
• Depositing from a third-party account is strictly prohibited.

Sportbook strictly complies with international anti-money laundering regulations. Accounts flagged for suspicious transactions will be investigated, and the relevant authorities will be informed if necessary.

The following rules apply when withdrawing winnings:

• Minimum withdrawal amount is ৳500.
• Maximum daily withdrawal limits vary according to account level.
• Withdrawals will not be processed until KYC verification is complete.
• Withdrawals are typically processed within 1–3 business days.
• Winnings derived from bonuses must meet wagering requirements before withdrawal.
• Withdrawals will be processed through the same payment method used for the deposit.

Sportbook reserves the right to verify withdrawal requests. Unusual or suspicious withdrawal patterns may be subject to additional verification, which could result in processing delays.

Sportbook offers a variety of bonuses and promotions, each with its own specific terms. General bonus terms and conditions are outlined below:

• Wagering Requirement: Most bonuses require a specified number of wagers before withdrawal (typically 30x to 40x).
• Validity: Bonuses must generally be used within 7 to 30 days.
• Game Restrictions: Some bonuses can be used on specific games, while others cannot.
• One bonus at a time: Only one bonus can be active at a time.
• Maximum Bet: While a bonus is active, the maximum stake per bet is generally ৳500.

Full terms for each bonus offer are available on the relevant promotion page. For any questions, please contact our support team.

All games on Sportbook are operated in accordance with internationally recognized rules. The specific rules for each game are available within the game interface.

• All game outcomes are controlled by an RNG (Random Number Generator), which is regularly audited by a third party.
• In Live Casino games, the dealer's decision is final.
• Once the cash-out button is pressed in a crash game, the outcome cannot be changed.
• If a game remains incomplete due to a technical issue, the outcome will be determined according to server logs.
• Sportbook is not liable for internet disconnections that occur during gameplay.

RTP (Return to Player) rates for games on Sportbook are published on the respective game pages. This information is fully transparent and verified by third-party auditors.

The following activities are strictly prohibited on Sportbook:

• Playing games using bots, scripts, or automated software.
• Creating multiple accounts or using another person's account.
• Attempting to manipulate the bonus system (bonus abuse).
• Attempting to place bets with prior knowledge of outcomes (game manipulation).
• Using the platform for money laundering purposes.
• Hacking or phishing attempts targeting other users.
• Using Sportbook's copyrighted content without permission.

Sportbook may temporarily suspend or permanently close an account under the following circumstances:

• In the event of a terms violation.
• If KYC verification fails or false information is provided.
• In cases of suspicious financial activity.
• Under a court order or directive from a regulatory authority.
• At the user's own request (self-exclusion).

You may also request account closure at any time through our support team. Any valid remaining balance will be returned after verification is completed.

Sportbook treats the protection of your personal data as its highest priority. We only collect information necessary to provide our services. Full details on how your data is used can be found in our Privacy Policy.

• Your information will never be sold to any third party.
• All data is secured with SSL encryption.
• Information may be disclosed to authorities where required by law.
• You have the right to request correction or deletion of your personal data.

Sportbook is deeply committed to responsible gaming. We believe gaming should be a source of entertainment, not a cause of harm. To support this, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set a maximum time limit for continuous play.
• Reality Check: You will receive a pop-up notification after a set period of time.
• Self-Exclusion: Close your account temporarily or permanently.
• Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks.

Sportbook makes every effort to ensure maximum platform uptime, though temporary disruptions may occur in certain circumstances:

• The platform may be temporarily unavailable during scheduled maintenance.
• Sportbook is not liable for issues arising from third-party game providers.
• Sportbook will not be held liable for any losses caused by internet disconnection.
• Sportbook reserves the right to correct any incorrect payouts resulting from software errors.

If a game is interrupted due to a technical issue, the outcome will be determined based on server logs. This decision shall be considered final.

Sportbook is not liable for the following:

• Financial losses from gaming — gaming always carries risk.
• Delays or losses caused by third-party payment providers.
• Account security breaches resulting from the user's own negligence.
• Losses resulting from internet connectivity issues.
• Force majeure events such as natural disasters, cyberattacks, and similar circumstances.

Under no circumstances shall Sportbook's maximum liability exceed the user's total deposits over the preceding 30 days.

For any complaints or disputes, please follow the steps below:

• Step 1: Notify our support team via live chat or email.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex compliance matters will be investigated by the compliance team, with a resolution time of 5–7 business days.
• Step 4: If you are unsatisfied with a decision, it can be resolved through international arbitration.

Sportbook reserves the right to modify these Terms and Conditions at any time. When changes are made:

• Email notifications will be sent prior to any significant changes.
• A notice will be displayed on the site's homepage.
• The date of any changes will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.

We recommend visiting this page at least once a month to stay up to date. For any questions, email us at support@sportbook.ws.